Skip to content

Cart

Your cart is empty

Black Friday FAQs

Black Friday FAQs

The sale

When does it start?

Black Friday starts Thursday 12 November at 9am AEDT. Sign up to our emails to be the first to hear.

How much is off?

25% off storewide. That's absolutely everything, with no exclusions and no fine print.

Can I use a discount code as well?

Discount codes cannot be used on top of the sale price. Gift cards work as payment as usual.

Orders & delivery

Will delivery take longer?

Our Sydney team will be packing a lot of pairs during the sale, so please allow a few extra days for dispatch. You'll get a tracking email as soon as your order is on its way.

Does adding to my cart hold my size?

No. Stock isn't reserved until you check out. If you've got your eye on a size, don't wait too long.

Can I change or cancel my order?

Yes. Email our team at info@lesansa.com as soon as possible and we'll sort it out for you.

I haven't received a confirmation email.

Give it 15 minutes and check your junk folder. If you used express checkout, the email may have gone to the address linked to that account.

Do you ship internationally?

Yes, we ship worldwide with Australia Post and FedEx.

Sizing & fit

I'm new to Le Sansa. What size should I get?

Most styles fit true to size, and we also have some wider-fitting options. Check the fit notes and size guide on each product page. If you pick the wrong size, a size exchange is easy.

Returns & exchanges

Can I return Black Friday purchases?

Because everything is 25% off, Black Friday orders are eligible for store credit or a size exchange only. You have 30 days from delivery to return them. Shoes must be unworn and in their original box.

How do I start a return?

Head to our returns portal, or email us at info@lesansa.com and we'll guide you through it.

Gifting

Do you sell gift cards?

Yes. Digital gift cards arrive by email instantly, which is handy for last-minute shoppers.

Can I send a gift straight to someone?

Of course. Just enter their address at checkout.

In store

Is the sale on in store too?

Yes. You'll find 25% off at our QVB store in Sydney's CBD. It doesn't carry the full online range, but it's well worth a visit to try on your favourites and say hello.

Still have a question?

Our team is happy to help. Email us at info@lesansa.com

Black Friday terms apply. Read the full Terms & Conditions.