Returns & Exchanges FAQs
Please try your shoes on indoors and on a clean surface.
All returned items must be:
- Unworn and in their original condition
- Returned with all original packaging
- Packed in the original shoe box
- Free from marks, damage or signs of wear
Please do not attach tape, labels or stickers directly to the shoe box.
Items that do not meet these conditions may not be accepted and may be returned to you.
Online purchases: Returns must be lodged within 30 days of receiving your order.
In-store purchases: Returns must be made within 7 days of purchase.
For customers outside Australia, return shipping costs are the customer’s responsibility.
Please send your return using a tracked shipping service to:
Le Sansa
1/99 Silverwater Road
Silverwater NSW 2128
Australia
Once your return has been received and inspected, we’ll process your refund to your original payment method.
Original shipping charges are non-refundable.
Full price items:
- Refund to the original payment method
- Exchange
- Store credit
Items discounted by up to 20%
Items discounted by up to 20% off the original Recommended Retail Price are eligible for:
- Refund to the original payment method
- Exchange
- Store credit
Items discounted by more than 20%
Items discounted by more than 20% off the original Recommended Retail Price are eligible for:
- Exchange
- Store credit
These items are not eligible for a refund to the original payment method.
Final Sale Items
Items marked Final Sale are not eligible for a refund, exchange or store credit.
In the unlikely event that you receive a product you believe is faulty, please contact us at info@lesansa.com.
We may ask you to return the item for assessment. If the product is confirmed to be faulty, you will not be charged for the return shipping.
How to place a return
To return an order from outside Australia:
- Check that your item is eligible for return under our Returns Policy and is within the applicable return period.
- Pack the shoes securely in their original shoe box and protective packaging. Items must be unworn, unmarked and returned in their original condition.
- Include your order details inside the parcel, including your full name, order number and email address, so we can identify your return.
- Send your parcel using a tracked shipping service to:
Le Sansa
1/99 Silverwater Road
Silverwater NSW 2128
Australia
Return shipping costs are the customer’s responsibility. We recommend keeping your tracking number until your return has been processed.
Once your return has been received and inspected, we’ll process the approved refund to your original payment method. Original shipping charges are non-refundable.